Our Management Team
Erik Johnson, CISA, CGEIT, LSS Green Belt
Mr. Johnson maintains nearly 30 years of IT industry experience, having served in executive, technical management and technical staff roles throughout his career. Mr. Johnson is experienced in international IT operations, with multi-cultural integration and has formal international diplomatic experience. He is experienced at company startup and funding, strategic business unit management with P&L responsibility, product development, business development, and sales/marketing, as well as building successful IT support and delivery organizations and rectifying sub-optimal team performance in mature technical teams.
Furthermore, he is experienced in the implementation of various IT management frameworks and standards, including ITIL v2 and v3, ISO/IEC 20000 certification, and SAS-70 Type II controls development and audit remediation. Additionally, he is experienced in IT operations and security process modeling and implementation, and continuous process improvement leveraging Lean and Six Sigma process improvement concepts. Mr. Johnson’s practice specialties include IT Service Management and IT Governance implementations and remediation, as well as systems analysis and integration, and large-scale project/program management, including multi-company integration and data center migrations.
Mr. Johnson has served as the Chairman of the United States ISO/IEC JTC1-WG6 Technical Advisory Group (INCITS- CGIT1 Corporate Governance of IT), and in the development of the international IT standards ISO/IEC 20000 IT Service Management and ISO/IEC 38500 Governance of IT. He currently serves in a liaison role representing ISACA / IT Governance Institute into the International Standards Organization ISO/IEC JTC1-WG6 Corporate Governance of IT working group.
Darcie Destito, LSS Black Belt
Mrs. Destito has over 15 years of IT Security, Compliance, and IT Service Management leadership experience working with multiple Fortune 200 customers such as The Walt Disney Company, Nike, Lockheed Martin, and Affiliated Computer Services (ACS) Inc. Mrs. Destito is a recognized industry leader in IT Service Management for implementing the first International Standard for IT Service Management (ISO/IEC 20000) in the United States, covering seven datacenters and two support centers globally with a support staff of over 4,000 IT professionals.
Mrs. Destito served as the United States Head of Delegation (HoD) for IT Service Management standards at the International Standards Organization (ISO/IEC JTC1-SC7 United States Technical Advisory Group), leading delegations of IT industry experts from major US organizations for over three years. Mrs. Destito also served in a lead role in IT Security and Compliance for over a decade at a major international IT outsourcing organization.
Prior to founding Coherence Advisors, she served over four years as the IT Compliance Director for a $100M IT services contract with The Walt Disney Co. Her role was to ensure that all services including network, account administration, Help Desk, email and mobile services, server and desktop, and remote access complied with SOX, PCI, Policy, and Service Management specifications. Additionally, she was responsible for resolving critical security issues, risk management, audit coordination, gap remediation, and IT best practices for IT Service Management.
Mrs. Destito received her Lean & Six Sigma Black Belt training, apprenticeship and certification at the Lockheed-Martin
Skunkworks in Palmdale, California under the LM21 Program.